Appointments that are missed or cancelled with less than 24 hours notice will be subject to a no show fee of $40. This applies to virtual appointments as well unless there is a technological reason why we couldn’t complete our visit.

We take the safety and wellbeing of our staff very seriously and expect them to be treated with respect and courtesy at all times. We understand that in the course of your medical care and treatments, booking appointments and accessing care, frustrations can arise. We will treat you with empathy and understanding and will genuinely try to help meet your needs. However, harassment or abusive behaviour towards staff will not be tolerated and may result in your dismissal from our practice to ensure the safety of our staff and patients.

We strive to run our clinics on time. To do this, it is very important that you arrive for your appointment on time, or ideally a few minutes early. If you are coming for a physical exam, well baby visit or IUD insertion, it is very important that you arrive 10 minutes before your scheduled appointment to allow time for measuring your blood pressure, weighing your baby or providing a urine sample.

Occasionally something complex, time sensitive or urgent may arise and we may be late to our visit with you. We thank you for your patience when this happens, and hope you know that we value your time.

Teaching for students and residents in the UBC Faculty of Medicine is provided at Westward. You will be notified at the time of your appointment if your provider is working with our resident physician.

In cases where your family doctor is ill or taking leave, our locum or another physician will provide coverage during their absence.

Did you know we offer virtual visits? If you are sick, unable to make it into the clinic or if you need to see your doctor for something that does not require a physical exam this is a great option.

Our providers and staff may occasionally communicate with you through a secure message. A link to view the message will be sent to your preferred method of contact and will prompt you to sign in to your patient portal.

If you are unsure or unable to connect to your patient portal please contact our virtual care assistant at virtualcare@comoxvalleydivision.ca

This support is to be used by existing patients at our clinic and is not for questions regarding your health (ie. tests results). If you have any questions relating to your healthcare or appointment details, please contact your physician’s office directly.

This is not an urgent service, please allow 2 business days for a response from the team.

Medical forms, doctor’s notes, driver’s medical forms, and insurance forms are not covered by MSP and there will be a fee for completing these, if the fees are not covered by your employer or the requesting party. Fees depend on the length and complexity of the form.